Frequently Asked Questions
Worry not — short answers to the most common questions about MyPremiumEssay.
Are your papers pre-written?
No. We never provide pre-written papers. Each and every paper is written from scratch. We guarantee unique and original papers with top quality.
How do you assign my order to a writer?
Writer selection depends on your paper requirements. When you order, we first check the requirements, academic level, and subject. Then we match a writer with the right expertise from our pool. The same writer can't cover every subject — that's why we match carefully.
How do I know if my writer/editor has any questions regarding my paper?
If your writer has a query about your paper, we'll send you an email. You answer and send it back. The same flow works in reverse if you have a question for the writer.
What should I do if I am not satisfied?
If you're not satisfied and need revisions, contact us. We provide revisions until you're satisfied — totally free of charge.
How do I know that my order is original and plagiarism-free?
We only provide custom papers — never copy-paste material. To verify originality, we also provide a Turnitin report alongside the paper.
Do you offer a Money-Back Guarantee policy?
If you're not satisfied with the writing quality and a revision request didn't yield improved results, our service offers a Money-Back Guarantee for poorly-written orders.
Is my payment secure?
We provide secure payment gateways and never grant direct access to your card. We use an encrypted SSL connection and only use your information for payment purposes.
Can I pay with my debit/credit card?
Yes. You can pay with your PayPal balance, bank account, or credit card.
Can I get a discount?
We always try to provide affordable rates. Our aim is service everyone can afford. We also offer discounts to new and returning customers.
Will my paper and personal information remain confidential?
We take confidentiality seriously. Your paper remains confidential. We never sell or publish any paper to third parties, and we never disclose your personal information.
Still have questions?
Our support team is available 24/7 — reach out anytime.